Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
Certifications
Microsoft Partner, Telstra Partner, Zoom Partner
AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green Flags
Telco and IT convergence Rapid growth phase
Pioneer of 'Fanatical Support' β differentiated managed cloud support model Strong multi-cloud expertise across AWS, Azure, GCP Good for early-career cloud engineers seeking certification support Private equity backing provides capital for growth
Red Flags
Heavy SMB focus (high ticket volume) Growing pains
Financial distress β loss of founder leadership, multiple restructurings Below-market compensation across most roles PE ownership creates margin pressure and cost-cutting mentality Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing) Awful Glassdoor rating (3.0) β among worst of major MSPs Business model disruption from hyperscalers going direct to customers
Worker Pros
Telco and IT convergence provides diverse skill development Rapid growth phase creates advancement opportunities Modern communication stack exposure
Strong multi-cloud managed services expertise Fanatical Support training instills good customer service habits Cloud certification support and exam coverage Good for early-career cloud engineers building a resume
Worker Cons
Heavy SMB focus means high ticket volume Growing pains from rapid acquisition strategy Can feel stretched across too many service areas
Financial instability β multiple layoff rounds and loss of founder CEO Below-market salaries across all roles PE ownership drives constant cost-cutting and margin pressure Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model
Both Public SMB/Mid-Market and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.
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