| Overall Score | 3.2 | 3.0 |
| Type | Global Consulting / Cloud | US Cloud MSP |
| Employees | 3000-5000 | 14000 |
| Founded | 1932 | 1999 |
| Headquarters | Sydney, NSW (Global HQ: Armonk, NY) | San Antonio, Texas, USA |
| Revenue | Private | $3.0B |
| Salary Range | $85,000 - $160,000 | $50,000 - $140,000 |
| Specialties | Managed Services, Cloud, AI & Data, Enterprise Applications | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | IBM Partner, Microsoft Partner, AWS Partner, SAP Partner | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Global brand recognition
Exposure to enterprise-scale projects
Good certification and training programs
Strong vendor partnerships | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | Perpetual restructuring Γ’β¬β 'Project Chrome' and successors
Below-market salaries for managed services roles
High offshore ratio
Legacy technology stacks in many contracts
Bureaucratic culture | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | IBM brand opens doors
Enterprise-scale project exposure
Good training and certification
Global opportunities | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | Constant restructuring
Below-market salaries
High offshore ratio
Bureaucratic culture
Legacy technology | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |