| Overall Score | 3.5 | 3.0 |
| Type | Indian IT Giant | US Cloud MSP |
| Employees | 340000 | 14000 |
| Founded | 1981 | 1999 |
| Headquarters | Bengaluru, India | San Antonio, Texas, USA |
| Revenue | $18.7B | $3.0B |
| Salary Range | $18,000 - $110,000 | $50,000 - $140,000 |
| Specialties | Managed Services, Cloud, AI & Automation, Enterprise Applications, Digital Transformation, Consulting | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Premier Partner, Google Cloud Partner, SAP Partner, ISO 27001, CMMI Level 5 | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Strong global brand with 300,000+ employees across 50+ countries
Major investment in AI (Infosys Topaz) and digital innovation
Excellent formal training ecosystem (Infosys Global Education Center)
Diverse service portfolio spanning consulting to managed infrastructure | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | Perpetual margin pressure due to commoditized IT services pricing
High attrition rates (20-25% annually) signal talent retention challenges
Below-industry-average compensation for senior and specialized roles
Onshore roles increasingly limited as delivery shifts to offshore hubs
Class-action lawsuits and SEC settlements for immigration compliance failures | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Large-scale global presence with opportunities across continents
Strong learning and development investment (Infosys Global Education Center)
Brand recognition opens doors for future career moves
Good exposure to diverse industries and technology stacks | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | Below-market compensation for specialized talent
High attrition creates constant team churn and instability
Onshore roles are increasingly project management, not engineering
Bureaucratic processes slow decision-making and innovation | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |