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KMTech vs Rackspace Technology: Which MSP is Better? | The MSP Playbook

KMTech vs Rackspace Technology

A detailed comparison of two major Australian Managed Service Providers.

Feature KMTech Rackspace Technology
Overall Scoreβ€”3.0
TypeAustralian Managed IT / MSSPUS Cloud MSP
EmployeesNot publicly disclosed14000
FoundedNot publicly disclosed1999
HeadquartersAustraliaSan Antonio, Texas, USA
RevenuePrivate$3.0B
Salary RangeNot publicly disclosed$50,000 - $140,000
SpecialtiesManaged IT Services, Managed Security, SOC/MDR, Essential Eight, ISO Compliance, Azure, Microsoft 365, AI GovernanceManaged Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
CertificationsISO 27001, ISO 9001, ISO 14001, ISO 45001AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green FlagsISO certifications stated by provider
24/7 SOC and SLA-backed response advertised
Essential Eight maturity alignment stated		Pioneer of 'Fanatical Support' β€” differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth
Red FlagsCertification and service claims should be verified against current certificates and the proposed SLAFinancial distress β€” loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β€” among worst of major MSPs
Business model disruption from hyperscalers going direct to customers
Worker Prosβ€”Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume
Worker Consβ€”Financial instability β€” multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β€” squeezing Rackspace's business model

Which MSP Should You Choose?

Both Australian Managed IT / MSSP and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read