Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
Certifications
Microsoft Partner, AWS Partner, SAP Partner
AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green Flags
Fresh start Γ’β¬β not burdened by IBM's bureaucracy Focus on infrastructure services Some teams have genuine technical depth
Pioneer of 'Fanatical Support' β differentiated managed cloud support model Strong multi-cloud expertise across AWS, Azure, GCP Good for early-career cloud engineers seeking certification support Private equity backing provides capital for growth
Red Flags
Spun off from IBM Γ’β¬β still finding its identity Inherited IBM's legacy contracts and problems Below-market salaries High offshore ratio Uncertain strategic direction
Financial distress β loss of founder leadership, multiple restructurings Below-market compensation across most roles PE ownership creates margin pressure and cost-cutting mentality Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing) Awful Glassdoor rating (3.0) β among worst of major MSPs Business model disruption from hyperscalers going direct to customers
Worker Pros
Fresh start Γ’β¬β can build culture from scratch Infrastructure focus is clear Some technical teams are excellent
Strong multi-cloud managed services expertise Fanatical Support training instills good customer service habits Cloud certification support and exam coverage Good for early-career cloud engineers building a resume
Worker Cons
Inherited IBM's problems Below-market salaries Uncertain strategic direction High offshore ratio
Financial instability β multiple layoff rounds and loss of founder CEO Below-market salaries across all roles PE ownership drives constant cost-cutting and margin pressure Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model
Both Infrastructure Spin-off and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.
Contract red flags, salary data, and industry analysis. No spam.
β You're in.
π Table of Contents
📧
Before you go…
Get the Red Flag Checklist — the 12 contract clauses every Australian MSP worker should flag before signing. Plus weekly analysis delivered to your inbox.