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Macquarie Technology Group vs Rackspace Technology: Which MSP is Better? | The MSP Playbook

Article 2026-07-27

Macquarie Technology Group vs Rackspace Technology

A detailed comparison of two major Australian Managed Service Providers.

Feature Macquarie Technology Group Rackspace Technology
Overall Score4.13.0
TypeEnterprise / CloudUS Cloud MSP
Employees500-80014000
Founded19951999
HeadquartersSydney, NSWSan Antonio, Texas, USA
Revenue$379.4M$3.0B
Salary Range$85,000 - $170,000$50,000 - $140,000
SpecialtiesData Centre, Cloud, Managed Services, Government CloudManaged Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
CertificationsAWS Partner, Microsoft Partner, VMware PartnerAWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green FlagsASX-listed (ASX: MAQ) Ò€” financial transparency
Highest-rated MSP on Glassdoor (4.1/5)
Strong focus on cloud and security
Good culture and employee satisfaction
Pioneer of 'Fanatical Support' β€” differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth
Red FlagsSmaller scale Ò€” less exposure to enterprise projects
Limited international presence
Can be bureaucratic in some teams
Financial distress β€” loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β€” among worst of major MSPs
Business model disruption from hyperscalers going direct to customers
Worker ProsHighest-rated MSP on Glassdoor
Strong cloud and security focus
ASX-listed transparency
Good culture and employee satisfaction
Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume
Worker ConsSmaller scale Ò€” less enterprise exposure
Limited international presence
Some teams can be bureaucratic
Financial instability β€” multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β€” squeezing Rackspace's business model

Which MSP Should You Choose?

Both Enterprise / Cloud and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.