| Overall Score | 3.0 | 3.0 |
| Type | Global Infrastructure | US Cloud MSP |
| Employees | 2000-3000 | 14000 |
| Founded | 2019 | 1999 |
| Headquarters | Sydney, NSW (Global HQ: Tokyo) | San Antonio, Texas, USA |
| Revenue | Private | $3.0B |
| Salary Range | $85,000 - $165,000 | $50,000 - $140,000 |
| Specialties | Managed Network Services, Data Centre, Cloud, Unified Communications | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, Cisco Partner, VMware Partner, Fortinet Partner | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Competitive salaries (A$95-110K average)
Global opportunities through 190,000+ employee network
Technology investment in AI, cloud, IoT
Good vendor partnerships | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | A$677K revenue per employee Γ’β¬β thin onshore coverage
~70% offshore ratio Γ’β¬β highest of any major MSP
Cultural integration issues from multiple acquisitions
Onshore roles increasingly 'bridge' positions managing offshore delivery
Client satisfaction issues with offshore quality | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Salaries are competitive relative to other MSPs
Global exposure and transfer opportunities
Investment in emerging technologies
Good certification and training programs | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | 70% offshore means onshore roles are increasingly managerial
Cultural friction between Australian and Indian teams
Communication overhead across time zones
Career ceiling for onshore staff
Quality issues with offshore delivery | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |