| Overall Score | 3.6 | 3.0 |
| Type | US MSP / IT Solutions | US Cloud MSP |
| Employees | 5000 | 14000 |
| Founded | 2002 | 1999 |
| Headquarters | New York, New York, USA | San Antonio, Texas, USA |
| Revenue | $3.2B | $3.0B |
| Salary Range | $60,000 - $155,000 | $50,000 - $140,000 |
| Specialties | Managed Services, Cloud, Cybersecurity, Network Infrastructure, Digital Transformation, Data Center | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps |
| Certifications | Microsoft Partner, AWS Premier Partner, Cisco Gold Partner, VMware Partner, ISO 27001 | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 |
| Green Flags | Top-tier partner status with Microsoft, AWS, and Cisco β elite certifications
Strong mid-market and enterprise focus in US with accountable regional model
PE-backed (BC Partners) provides capital for strategic acquisitions
Deep cloud and cybersecurity practice with genuine technical depth
Good client NPS scores demonstrating service quality | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth |
| Red Flags | PE ownership creates margin pressure and cost discipline culture
Regional fragmentation β quality varies significantly by office
Below-market compensation compared to consulting firms
Acquisition integration from 15+ buyouts creates cultural inconsistency
Limited international presence β purely US-focused | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers |
| Worker Pros | Elite-level vendor partnerships and certifications
Good for mid-market US cloud and security career path
Regional model provides local decision-making autonomy
Strong technology stack exposure across cloud, network, security | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume |
| Worker Cons | PE ownership drives margin obsession and cost cutting
Quality varies significantly by regional office
Below-market compensation for senior technical roles
Acquisition overload creates integration headaches | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model |