| Overall Score | 3.0 | 3.3 |
| Type | US Cloud MSP | Indian IT Giant |
| Employees | 14000 | 150000 |
| Founded | 1999 | 1986 |
| Headquarters | San Antonio, Texas, USA | Pune, India |
| Revenue | $3.0B | $6.2B |
| Salary Range | $50,000 - $140,000 | $18,000 - $100,000 |
| Specialties | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps | Telecom IT, Managed Services, Cloud, Digital Transformation, Network Services, Enterprise Applications |
| Certifications | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 | Microsoft Partner, AWS Partner, Google Cloud Partner, SAP Partner, ISO 27001 |
| Green Flags | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth | Strong telecom domain expertise β deepest in the industry
Mahindra Group parent provides stability and ethical reputation
Good mid-level compensation for telecom IT specialists
Emerging MET (Media, Entertainment, Telecom) practice is differentiated |
| Red Flags | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers | Above-average attrition (25-28%) β highest among Indian Big 4
Telecom dependency creates revenue cyclicality
Margin pressure from commoditised network and BSS/OSS services
Below-market compensation for non-telecom roles
Integration challenges from multiple acquisitions (Satyam, LCC, etc.) |
| Worker Pros | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume | Unmatched telecom domain expertise and industry relationships
Mahindra Group stability and ethical governance
Good for telecom IT career specialisation
Global project diversity in the telecom vertical |
| Worker Cons | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model | Highest attrition in Indian IT top tier β retention is a challenge
Telecom dependency creates boom-bust cycles
Below-market salaries outside telecom niche
Acquisition integration legacy issues (Satyam, LCC)
Margin pressure from telecom cost-cutting |