AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Microsoft Partner, AWS Partner, Cisco Partner, ServiceNow Partner
Green Flags
Pioneer of 'Fanatical Support' β differentiated managed cloud support model Strong multi-cloud expertise across AWS, Azure, GCP Good for early-career cloud engineers seeking certification support Private equity backing provides capital for growth
Telstra brand provides stability and scale ASX-listed benefits structure Strong telecommunications backbone Good vendor partnerships
Red Flags
Financial distress β loss of founder leadership, multiple restructurings Below-market compensation across most roles PE ownership creates margin pressure and cost-cutting mentality Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing) Awful Glassdoor rating (3.0) β among worst of major MSPs Business model disruption from hyperscalers going direct to customers
550 roles cut in July 2025 Γ’β¬β largest restructure in years Telco culture dominates Γ’β¬β IT services are secondary Contractor dependency creates inconsistency Bureaucratic decision-making slows everything down Legacy telco culture persists in some divisions
Worker Pros
Strong multi-cloud managed services expertise Fanatical Support training instills good customer service habits Cloud certification support and exam coverage Good for early-career cloud engineers building a resume
Telstra compensation structure is genuinely good ASX-listed stability Γ’β¬β won't be sold or acquired Access to Telstra's network and enterprise relationships Brand recognition opens doors
Worker Cons
Financial instability β multiple layoff rounds and loss of founder CEO Below-market salaries across all roles PE ownership drives constant cost-cutting and margin pressure Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model
550 roles cut in 2025 Γ’β¬β even Telstra isn't immune IT services are secondary to the telco business Bureaucratic culture slows innovation Contractor dependency creates quality inconsistency Career progression limited unless you're in the telco side
Both US Cloud MSP and Telco / Enterprise have strengths and weaknesses. Your choice depends on your priorities β whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.
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