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Rackspace Technology vs Truis: Which MSP is Better? | The MSP Playbook

Rackspace Technology vs Truis

A detailed comparison of two major Australian Managed Service Providers.

Feature Rackspace Technology Truis
Overall Score3.0β€”
TypeUS Cloud MSPAustralian MSP / IT Consulting
Employees14000Not publicly disclosed
Founded1999Not publicly disclosed
HeadquartersSan Antonio, Texas, USAAustralia
Revenue$3.0BPrivate
Salary Range$50,000 - $140,000Not publicly disclosed
SpecialtiesManaged Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOpsManaged IT Services, IT Consulting, Cybersecurity, Cloud, Remote Operations
CertificationsAWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001β€”
Green FlagsPioneer of 'Fanatical Support' β€” differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth		Australian-based support positioning
Managed services and IT consulting offered
Mining and remote operations experience shown in public material
Red FlagsFinancial distress β€” loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β€” among worst of major MSPs
Business model disruption from hyperscalers going direct to customers		Public evidence reviewed is limited and should be supplemented with independent references
Worker ProsStrong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume		β€”
Worker ConsFinancial instability β€” multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β€” squeezing Rackspace's business model		β€”

Which MSP Should You Choose?

Both US Cloud MSP and Australian MSP / IT Consulting have strengths and weaknesses. Your choice depends on your priorities β€” whether that's career growth, salary, work-life balance, or technical exposure.

Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.

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⚠️ The Cost of Waiting

Australian MSP workers who negotiated using our salary data earned an average of $8,200 more per year. Every month you wait is ~$683 left on the table.

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🎁 Free Resource: Red Flag Checklist

12 contract clauses every Australian MSP worker should flag before signing. Includes non-compete traps, sham contracting indicators, and on-call gotchas.

βœ… Used by 2,400+ workers πŸ”’ Free download ⚑ 2-minute read