| Overall Score | 3.0 | 2.9 |
| Type | US Cloud MSP | US Enterprise IT Services |
| Employees | 14000 | 15000 |
| Founded | 1999 | 1986 |
| Headquarters | San Antonio, Texas, USA | Blue Bell, Pennsylvania, USA |
| Revenue | $3.0B | $2.0B |
| Salary Range | $50,000 - $140,000 | $55,000 - $140,000 |
| Specialties | Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps | Managed Services, Government IT, Cloud, Cybersecurity, Airline Solutions, Mainframe Services |
| Certifications | AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001 | Microsoft Partner, AWS Partner, ISO 27001, FedRAMP |
| Green Flags | Pioneer of 'Fanatical Support' β differentiated managed cloud support model
Strong multi-cloud expertise across AWS, Azure, GCP
Good for early-career cloud engineers seeking certification support
Private equity backing provides capital for growth | Deep government and aviation solutions expertise β mission-critical systems
Strong IP portfolio in security (Stealth) and high-performance computing
Long-term government contracts provide stable revenue base
Resilient business model pivoting from hardware to services |
| Red Flags | Financial distress β loss of founder leadership, multiple restructurings
Below-market compensation across most roles
PE ownership creates margin pressure and cost-cutting mentality
Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing)
Awful Glassdoor rating (3.0) β among worst of major MSPs
Business model disruption from hyperscalers going direct to customers | Revenue decline for 8+ consecutive years β shrinking company
Massive pension liability burden constrains strategic investment
Below-market compensation across most roles and geographies
Legacy mainframe dependency limits innovation culture
Perpetual restructuring β headcount reduced from 40K to 15K over decade |
| Worker Pros | Strong multi-cloud managed services expertise
Fanatical Support training instills good customer service habits
Cloud certification support and exam coverage
Good for early-career cloud engineers building a resume | Deep government and aviation domain expertise
Stealth cybersecurity platform is genuinely innovative
Stable government contract base
Long-tenured employees create institutional knowledge |
| Worker Cons | Financial instability β multiple layoff rounds and loss of founder CEO
Below-market salaries across all roles
PE ownership drives constant cost-cutting and margin pressure
Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model | Revenue decline for 8+ years β shrinking business
Massive pension liability drags on finances
Below-market compensation with limited growth
Legacy culture limits innovation and agility
Constant restructuring reduces morale |