Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
Certifications
Microsoft Partner, Cisco Partner, Zoom Partner, Fortinet Partner
AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green Flags
Good work-life balance Stable employment Strong Microsoft partnership
Pioneer of 'Fanatical Support' β differentiated managed cloud support model Strong multi-cloud expertise across AWS, Azure, GCP Good for early-career cloud engineers seeking certification support Private equity backing provides capital for growth
Red Flags
Below-market salaries Limited career progression Can be bureaucratic
Financial distress β loss of founder leadership, multiple restructurings Below-market compensation across most roles PE ownership creates margin pressure and cost-cutting mentality Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing) Awful Glassdoor rating (3.0) β among worst of major MSPs Business model disruption from hyperscalers going direct to customers
Worker Pros
Good work-life balance Stable employment Microsoft partnership provides good training
Strong multi-cloud managed services expertise Fanatical Support training instills good customer service habits Cloud certification support and exam coverage Good for early-career cloud engineers building a resume
Worker Cons
Below-market salaries Limited career progression Bureaucratic culture
Financial instability β multiple layoff rounds and loss of founder CEO Below-market salaries across all roles PE ownership drives constant cost-cutting and margin pressure Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model
Both Mid-Market / Hybrid and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.
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