A detailed comparison of two major Australian Managed Service Providers.
Feature
Data#3
Rackspace Technology
Overall Score
3.8
3.0
Type
Publicly Listed Giant
US Cloud MSP
Employees
1500-2000
14000
Founded
1977
1999
Headquarters
Brisbane, QLD
San Antonio, Texas, USA
Revenue
$884.8M
$3.0B
Salary Range
$80,000 - $160,000
$50,000 - $140,000
Specialties
Microsoft Solutions, Cloud, Managed Services, Software Licensing
Managed Cloud, AWS, Azure, Google Cloud, Kubernetes, DevOps
Certifications
Microsoft Partner, AWS Partner, Cisco Partner, VMware Partner
AWS Premier Partner, Microsoft Partner, Google Cloud Partner, ISO 27001
Green Flags
ASX-listed (ASX: DDD) Γ’β¬β financial transparency Strong Australian focus Γ’β¬β no offshoring agenda Good work-life balance Profitable and growing
Pioneer of 'Fanatical Support' β differentiated managed cloud support model Strong multi-cloud expertise across AWS, Azure, GCP Good for early-career cloud engineers seeking certification support Private equity backing provides capital for growth
Red Flags
Below-market salaries at senior levels Government contract dependency Limited international exposure Acquisition-driven growth creates integration challenges
Financial distress β loss of founder leadership, multiple restructurings Below-market compensation across most roles PE ownership creates margin pressure and cost-cutting mentality Massive layoff cycles (2022: 10%, 2023: 15%, 2024: ongoing) Awful Glassdoor rating (3.0) β among worst of major MSPs Business model disruption from hyperscalers going direct to customers
Worker Pros
ASX-listed transparency Γ’β¬β you know the numbers Australian-focused Γ’β¬β your job isn't being offshored Profitable and growing Γ’β¬β stability Good work-life balance in most teams
Strong multi-cloud managed services expertise Fanatical Support training instills good customer service habits Cloud certification support and exam coverage Good for early-career cloud engineers building a resume
Worker Cons
Below-market salaries at senior levels Government contract dependency creates cyclicality Limited international exposure Acquisition integration can be bumpy
Financial instability β multiple layoff rounds and loss of founder CEO Below-market salaries across all roles PE ownership drives constant cost-cutting and margin pressure Hyperscalers (AWS, Azure) going direct β squeezing Rackspace's business model
Both Publicly Listed Giant and US Cloud MSP have strengths and weaknesses. Your choice depends on your priorities β whether that's career growth, salary, work-life balance, or technical exposure.
Use the side-by-side comparison tool for a deeper look, or check out individual profiles for detailed employee reviews.
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π Table of Contents
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