πŸ”

MSP Utilisation Rate Calculator

By The MSP Playbook
How this article was reported and checked
⏱️

Your MSP says "70% utilisation". That sounds reasonable. Here's what it actually means for your real working hours.

%

Typical MSP targets: L1 60-70%, L2 70-80%, L3/engineer 75-85%

hours

Standard Australian full-time is 38 hours/week

hours

Timesheets, meetings, internal work, training, stand-ups

$

πŸ”’ All calculations done locally. No data sent anywhere.

Benchmark Your Workload & Protect Your Health

πŸ› οΈ Free Tools & Intelligence for Australian IT

Protect your career, audit your service terms, or benchmark your compensation with our free community tools:

Up Next

SASE and SD-WAN in Australian MSPs: The Network Shift
Secure Access Service Edge (SASE) is replacing traditional MPLS and VPN architectures in Australian MSPs. Here's what's …
Read next β†’
Editorial note: This article separates sourced facts, submitted experiences, and analysis. Check the linked sources, and contact the editorial desk if you find an error or need a correction.

Frequently Asked Questions

What is an MSP utilisation rate?
Utilisation rate measures the proportion of an engineer's working hours billed directly to client accounts, calculated as (Billable Hours / Available Working Hours) * 100.
Why is an 85% utilisation target mathematically unsustainable?
In a 38-hour week, an 85% target leaves only 5.7 hours total for all internal meetings, customer documentation, travel, tool troubleshooting, and professional development.
How does high utilisation contribute to MSP engineering burnout?
Engineers are forced to complete required administrative work and ticketing after hours without pay to avoid management scrutiny for unbilled time.
How can I assess my personal burnout risk from high utilisation?
Take our confidential MSP Burnout Risk Check and evaluate your contract with our MSP Exit Navigator.
Keep exploring
Tools
MSP On-Call Impact Calculator
3 min read
Tools
On-Call Pain Calculator: What After-Hours Time Is Worth
1 min read
Tools
MSP Career Path Salary Forecaster
4 min read
Tools
MSP Offshoring Risk Checker
2 min read